Reservations made in advance reserve the date/room for you.  That means it is blocked for others.  WE appreciate that "stuff" happens sometimes and we are open to discuss.  HOWEVER, in this small business we need to have a refund policy,

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STRICT

Full Refund for cancellations if the check-in date is at least 14 days away.

(less cost of credit card processing fee. if completed) 

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50% refund for cancellations made at least 7 days before check-in

(less cost of credit card processing fee, if completed)

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No refunds for cancellations made within 7 days of check-in.